YOUR CREW'S PLAYBOOK.
YOUR CLIENT'S PROOF.
YOUR GROWTH MATH.

QR-run checklists with photo gates and a dashboard that shows when growth will stall—and how to raise it.

Scan QR
Do Steps
Share Proof
HOW IT WORKS

Three Steps to
Consistent Quality

SOPS THAT PREVENT CALLBACKS
Define the steps. Require photos at CCPs. No guesswork in the field.
QR-BASED RUNS THAT PRODUCE PROOF
Techs scan, do the steps, and Coheara builds a shareable report.
GROWTH METRICS THAT TELL THE TRUTH
Ceiling, churn, and time-to-ceiling (plain English), plus callback rate and CCP completion. Enter ARPS; the rest updates from real usage.
GROWTH INTELLIGENCE

See When Growth Stalls

$51,771
Ceiling MRR
25 months
Time to Ceiling
10%
Churn

"We have about 25 months until our monthly net adds approach zero if we don't fix acquisition or retention."

How we calculate this →

AI Coach

Acquisition: You're adding 47 new customers each month — that's solid growth. Keep this momentum going by ramping up your referral program to leverage satisfied clients. Success looks like a boost in new customers next month and a more stable future pipeline.

Retention: Your churn rate is at 10% — that’s a problem that needs addressing. Implement a follow-up system for customers who haven't engaged in a while and offer incentives to win them back. On the quality side, your callback rate is 6.25%, which shows room for improvement in job execution. Review your procedures to reduce callbacks and keep your customers happy.

Expansion: Your average revenue per site (ARPS) is $125, which is decent, but there’s potential for more. Start bundling services to increase value for your existing customers. You can create a package deal for your top 5 services and promote it to your current clients. Success looks like an increase in ARPS.

SHORT, TACTICAL GUIDANCE BASED ON YOUR NUMBERS

WHO SEES VALUE FAST

BEST FIT — TAG THE ASSET

  • HVAC: RTUs, AHUs, mini-splits, thermostats
  • Water/Heat: boilers, water heaters, chillers, pumps
  • Pools: pumps, filters, chlorinators, heaters, controllers
  • Kitchen: hoods, walk-ins, dish machines, fryers
  • Life-Safety: extinguishers, panels, sprinklers, backflow preventers
  • Power/Air: generators, UPS, compressors

STRETCH FIT — TAG THE ZONE

  • Cleaning: rooms, restrooms, floor machines
  • Landscape: irrigation controller, beds/sections, gates
  • Pest: bait stations, entry points, perimeter zones
  • Turnover/Punch: unit numbers, floors, wings

Paste the QR code on the asset (or zone). Scan → do steps → share proof. If there’s no discrete asset, tag a zone and make it the “asset.”

Turn projects into contracts →

Start free. Upgrade when proof pays for itself.

COMMON QUESTIONS

HOW DO YOU PREVENT “PENCIL-WHIPPING”?

Critical control point (CCP) photo gates, step locks, timestamps, and user attribution. Techs can’t complete required steps without evidence.

WILL THIS SLOW MY TECHS DOWN?

It’s scan → steps → proof. Photo capture is inline; most crews ramp in a day. You standardize once per asset/site, then runs are repeatable with minimal friction.

DO I CONTROL WHAT CLIENTS RECEIVE?

Yes. Per site, you can enable automatic proof emails with AI job summaries to be sent to site owners or preview the email first then send, or keep the reports internal. Proof pages are shareable links either way.

DOES THIS REPLACE DISPATCH/SCHEDULING?

No. Coheara is SOPs, proof, and growth math. Use your current scheduling/CRM; we focus on consistent execution and evidence. Integrations are on the roadmap.

WHAT KPIS DO I ACTUALLY GET?

Ceiling, churn, and time-to-ceiling (plain English), plus callback rate and CCP completion. Enter average revenue per site (ARPS); the rest updates from real usage.